西南交通大学学报(英文版)2008，Vol.16Issue(2)：182-187,6.
Assessment of Quality of Service of Virtual Knowledge Communities
Assessment of Quality of Service of Virtual Knowledge Communities
LA Juan-juan 1JIANG Ge-fu 1YIN Liang-kui1
作者信息
- 1. School of Administration, Southwest Jiaotong University, Chengdu 610031, China
- 折叠
摘要
Abstract
An assessment method for the quality of service (QoS) of virtual knowledge communities (VKC) is proposed based on fuzzy theory and analytic hierarchy process (AHP). The QoS is evaluated in terms of Website design, reliability, responsiveness, trust,personalization, and information quality. The cognitive QoS and the QoS evaluated by assessors are compared to analyze which QoS of the VKC should be improved urgently and which indicators keep leading positions, and to assist administrators of the VKC on measuring and understanding current status and implementation effect of the QoS.关键词
Virtual knowledge communities/ Quality of service/ Fuzzy integral/ Analytic hierarchy processKey words
Virtual knowledge communities/ Quality of service/ Fuzzy integral/ Analytic hierarchy process分类
交通运输引用本文复制引用
LA Juan-juan,JIANG Ge-fu,YIN Liang-kui..Assessment of Quality of Service of Virtual Knowledge Communities[J].西南交通大学学报(英文版),2008,16(2):182-187,6.
