广西师范大学学报（自然科学版）2006，Vol.24Issue(4)：5-8,4.
一种改进的供电企业客户价值综合评价算法
Improved Algorithm of Customer Value Comprehensive Evaluation for Power Supply Enterprises
摘要
Abstract
This paper first defines the concept of customer value,then set up customer value index system and comprehensive evaluation model power supply enterprises.The model adopts the analytic hierarchy process method to determine the weight of each index,and appraises the customer value by gray relational analysis method.The validity of the models is proved with practical example of Xingtai power supply subsidiary.关键词
客户关系管理/客户价值/层次分析法/灰色关联分析Key words
customer relationship management/customer value/analytic hierarchy process method/grey relational analysis分类
管理科学引用本文复制引用
王彦辉,王敬敏,张岩峰..一种改进的供电企业客户价值综合评价算法[J].广西师范大学学报（自然科学版）,2006,24(4):5-8,4.基金项目
Plan of Science Technology Research and Development in Heibei Province (054472261D) （054472261D）
