标准科学Issue(1)：56-61,6.
面向质量评价的服务行业分类研究
Study on Service Industry Classification for Quality Assessment
摘要
Abstract
There is some disagreement about the classification of service industry and the service attribute.The academe has no uniform dimensionalities of service quality assessment. In practice, it's improper and difficult to assessment service quality with the same dimensionalities because of the variety and difference of service, so it's necessary to give the renewed classification of the service industry. This paper classifies the service industry into six categories by consume attribute and the importance of the customer perceptiveness;also brings forward the evaluation emphases for every category.关键词
服务行业/质量评价/分类引用本文复制引用
郑立伟,蒋家东..面向质量评价的服务行业分类研究[J].标准科学,2011,(1):56-61,6.基金项目
质检公益性行业科研专项项目(201010082) （201010082）
国家自然科学基金(70672015) （70672015）
