计算机应用与软件2011，Vol.28Issue(1)：157-160,180,5.
基于ITSQEM的IT服务质量研究
IT SERVICE QUALITY BASED ON ITSQEM
张明英 1林宁 1冯惠 2周平 2王志鹏2
作者信息
- 1. 桂林电子科技大学计算机与控制学院,广西,桂林,541004
- 2. 中国电子技术标准化研究所,北京,100007
- 折叠
摘要
Abstract
The paper regards SERVQUAL model and software engineering product quality model as the foundation, by combining IT service quality implications and scopes, puts forward the IT Service Quality Evaluation Model ( ITSQEM ), analyzes its characteristics and sub-characteristics and finally proposes its model tailor principle and corresponding indicator measurement approaches to help the quality evaluation become more applicable and practical.关键词
IT服务/质量评价模型/指标项引用本文复制引用
张明英,林宁,冯惠,周平,王志鹏..基于ITSQEM的IT服务质量研究[J].计算机应用与软件,2011,28(1):157-160,180,5.
