中国药房2011，Vol.22Issue(5)：418-420,3.
利用流程再造优化门诊药房服务
Optimization of Pharmaceutical Care in Outpatient Pharmacy by Business Process Reengineering
匡长春 1谢峻 2刘宏1
作者信息
- 1. 广州军区武汉总医院药剂科,武汉市,430070
- 2. 广州军区武汉总医院医务部,武汉市,430070
- 折叠
摘要
Abstract
OBJECTIVE: To optimize work process of outpatient pharmacy by business process reengineering and to provide better services for patients. METHODS: Based on the characteristics of outpatient pharmacy, we had analyzed the previous process and designed and implemented new process by combination, adjustment and optimization. RESULTS: After the implementation of new processes, drug distribution district was separated from drug dispensary district completely. The queueing time of patients for self-help payment by credit card, taking number had been significantly shortened, the environment of getting medicine had been improved and safety of drug use had been insured. CONCLUSION: Quality of pharmaceutical care has been improved by the implementation of new work process.关键词
门诊药房/流程再造/优化/药学服务分类
医药卫生引用本文复制引用
匡长春,谢峻,刘宏..利用流程再造优化门诊药房服务[J].中国药房,2011,22(5):418-420,3.
