中国药业2011，Vol.20Issue(6)：59-60,2.
提升药房窗口服务质量的思考
Thingking on Improving Serving Quality of Pharmacy Windows
李连新 1付燕霞1
作者信息
- 1. 中国人民解放军北京军区总医院药剂科,北京,100700
- 折叠
摘要
Abstract
Objective To probe into the strategies of improving the serving of pharmacy windows. Methods Combining with the quality of the serving staffs in pharmacy windows and the related system construction, all kinds of factors influencing the window service quality are systematically analyzed. Results and Conclusion The adequate matching systems are the key factors improving the serving quality of pharmacy windows, including the rationalization of hospital environment setting, standardization of serving process, systematism of internal management,specialization of service team and informationization of service measures.关键词
药房窗口/服务质量/思考分类
医药卫生引用本文复制引用
李连新,付燕霞..提升药房窗口服务质量的思考[J].中国药业,2011,20(6):59-60,2.
