中国美容医学2011，Vol.20Issue(z1)：51-51,1.
门诊病人投诉原因及投诉处理探讨
Outpatient complaints reasons and dealing with complaints are discussed
许玲1
作者信息
- 1. 四川省人民医院门诊部,四川,成都,610072
- 折叠
摘要
Abstract
Objective: To analyze the causes of outpatient complaint and its preventive measurements. Methods: Based on the analysis of the relevant outpatient complaint data from March, 2005 to June, 2007, find out the risk factors causing the complaint. Results: Bad service attitude, low sense of responsibility, ineffective communications and consultation processes are the main causes of these complaints. Conclusion: Analysis of the causes of outpatient complaints and its preventive measures, greatly improve the quality of hospital management.关键词
投诉/原因/处理分类
医药卫生引用本文复制引用
许玲..门诊病人投诉原因及投诉处理探讨[J].中国美容医学,2011,20(z1):51-51,1.
