中国药业2011，Vol.20Issue(8)：55-56,2.
门诊药患纠纷的原因与防范
Causes and Precautions of Pharmacists-Patients Disputes in Outpatient Dispensary
鄢浩 1李娟 1刘东1
作者信息
- 1. 华中科技大学同济医学院附属同济医院药学部,湖北,武汉,430030
- 折叠
摘要
Abstract
Objective To reduce the pharmacist-patient disputes in the outpatient dispensary to increase the ability resolving the pharmacistpatient disputes. Methods By analyzing the working characters of the outpatient dispensary and the causes leading to the pharmacist- patient disputes, the pertinent resolving measures were proposed. Results and Conclusion The pharmacist- patient disputes would be caused by various reasons. Establishing the strict management system and operating procedures, strengthening the awareness of pharmacy services in pharmacists,enhancing the business knowledge learning in doctors and doing everything with patients as the center could reduce the occurrence of the pharmacist - patient disputes.关键词
门诊药房/药患纠纷/药学服务/防范分类
医药卫生引用本文复制引用
鄢浩,李娟,刘东..门诊药患纠纷的原因与防范[J].中国药业,2011,20(8):55-56,2.
