国际医药卫生导报2011，Vol.17Issue(17)：2176-2179,4.DOI:10.3760/cma.j.issn.1007-1245.2011.17.036
门诊注射室护理服务满意度的调查分析
An investigation on patient satisfaction with nursing service in clinic injection room
袁碧 1区正红 1黄惠英1
作者信息
- 1. 510120 广州，中山大学孙逸仙纪念医院中心注射室
- 折叠
摘要
Abstract
Objective To provide reference for improving quality of medical services by investigating patient satisfaction with nursing service in clinic injection room. Methods Self-designed questionnaires were used to investigate patient satisfaction with nursing service in clinic injection room. Results Patient satisfaction was lowest ( 82.3％ ) on timely management of line-up for injections, followed by nurses' explanation of medication precautions ( 82.8％ ), and service attitude of nursing staff ( 83.0％ ).According to Root Cause Analysis and Pareto chart, the main cause leading to low satisfaction was work overload in nurses, followed by nurses' lack of knowledge about medication use, and nurses' tactless remarks and blunt tone. Conclusions To improve patient satisfaction, nursing staff have to be served,expand their medical knowledge, start patient-oriented services, and improve communication with patients.关键词
门诊；注射室；护理服务满意度；调查；分析Key words
Clinic/Injection rooms/Satisfaction with nursing service/Investigation/Analysis引用本文复制引用
袁碧,区正红,黄惠英..门诊注射室护理服务满意度的调查分析[J].国际医药卫生导报,2011,17(17):2176-2179,4.
