重庆理工大学学报：自然科学Issue(11)：86-91,6.
客户关系管理系统的设计与实现
Design and Implement of CRM System
摘要
Abstract
CRM（Customer Relationship Management） namely meaning to manage the customer relationship,and it emphasized on taking the customer as the center.Along with the enterprise becoming an information based society development,the customer relationship management system has become one of enterprise＇s core management systems day by day.From the angle of software engineering,according to the object-oriented software implementation method,the paper made the demand analysis to the CRM system and the modeling using UML,as well as the database design using ER/Studio as database modeling tool.Finally it realized an information service platform of CRM system by means of techniques such as.NET and so on.关键词
CRM/软件工程/.NET/UMLKey words
CRM/software engineering/.NET/UML分类
信息技术与安全科学引用本文复制引用
黄春英..客户关系管理系统的设计与实现[J].重庆理工大学学报：自然科学,2011,(11):86-91,6.
