华北水利水电学院学报：社会科学版2011，Vol.27Issue(5)：95-97,3.
基于“流程分析”的饭店宴会细节管理
The Detail Management of Buquet in Hotel based on Process Analysis
摘要
Abstract
The banquet department plays an important role in modern hotel.The reception process analysis in the banquet department should be discussed from the point of view of customers.To promote the satisfaction of customers,the detail management in the banquet process involves reservation and preparation,service,settling accounts,feedback.关键词
流程分析/宴会/细节管理Key words
Process analysis/Banquet/Detailed management分类
管理科学引用本文复制引用
杨健..基于“流程分析”的饭店宴会细节管理[J].华北水利水电学院学报：社会科学版,2011,27(5):95-97,3.
