中国全科医学2012，Vol.15Issue(10)：1079-1080,2.
社区卫生服务满意度评价指标体系的信度与效度研究
Reliability and Validity of Satisfaction Evaluation Index System for Community Health Services
摘要
Abstract
Objective To evaluate the reliability and validity of a satisfaction evaluation index system for community health service. Methods The self - designed satisfaction evaluation index system was used to conduct a survey among 502 residents in Weifang urban area selected with stratified random sampling. SPSS 13. 0 software was used for data analysis. Results The Cronbach's coefficient and split - half reliability coefficient of the scale was 0. 945 and 0. 876, respectively. The correlation coefficients between each score of the first grade item and the total score of content validity ranged 0. 782 ~0. 879 ( P <0. 01 ) . Five common factors drawn through factor analysis could explain 65. 732% of the variances. Conclusion The satisfaction evaluation index system has relatively high reliability and validity, and can be used for evaluating community health service.关键词
社区卫生服务/指标体系/满意度/信度/效度Key words
Community health services/ Index system/ Satisfaction/ Reliability/ Validity分类
医药卫生引用本文复制引用
于长海,高立波,许昌,李晓妹,任瑞,王东..社区卫生服务满意度评价指标体系的信度与效度研究[J].中国全科医学,2012,15(10):1079-1080,2.基金项目
山东省软科学《城市社区卫生服务患者满意度标准评价体系及应用研究》(2009RKB258) （2009RKB258）
