系统管理学报2011，Vol.20Issue(5)：589-594,6.
基于QFD和Kano模型的供应商选择方法
A Study of Supplier Selection Method Based on QFD and Kano Model
摘要
Abstract
In order to reduce the subjective prejudice and uncertainty, a new supplier selection method is proposed by comprehensively using QFD, Kano model and fuzzy set theory. By means of QFD method, customers' requirements (CR) for the product are transformed into associated engineering characteristics (EC) which can be measured precisely. After all the customer requirements' weights, the correlation matrix between Ecs and the relationship matrix between CRs and Ecs are scored by experts and quantitatively described by non-symmetric triangular fuzzy numbers, we can compute all the Ecs' weights by using them. Thus, the construction of the house of quality is completed. Hereafter, all the Ecs are ranked according to their weights, and then divided into three categories proposed by Kano in which each category has a unique Kano index. Finally the total score of each supplier can be obtained by computing the weighted sum of the performance on each EC modified by Kano index. In the end, we validate the effectiveness of the proposed method by numerical example, in which the sensitivity analysis of decision maker is also done.关键词
供应商选择/质量功能展开/Kano模型Key words
supplier selection/ quality function deployment/ Kano model分类
管理科学引用本文复制引用
李兴国,明艳秋,钟金宏..基于QFD和Kano模型的供应商选择方法[J].系统管理学报,2011,20(5):589-594,6.基金项目
国家自然科学基金资助项目(70871033) （70871033）
安徽省自然科学基金资助项目(090416249) （090416249）
