重庆医学2012，Vol.41Issue(26)：2722-2724,3.DOI:10.3969/j.issn.1671-8348.2012.26.016
589例重庆市口腔门诊患者医疗服务满意度的调查研究
Investigation on satisfaction degree of medical service for 589 oral outpatients in Chongqing city
摘要
Abstract
Objective To investigate the present satisfaction of medical service for oral outpatient department in Chongqing resi dents to provide a reference for evaluation and improvement of dental service quality. Methods 589 adult outpatients from Chongqing s dental medical institutions at various levels of hospital according to the proportion of outpatient registration number in 2009 were selected with the stratified random cluster sampling, the questionnaire was based on the Kano s two dimension model (Noriaki Kano,1984) questionnaire content by used level 5 Likert scale method,the general data and oral outpatients medical serv ice satisfaction were analyzed by this questionnaire investigation. Results Among 589 investigated adult outpatients,77. 93% were satisfied with the total evaluation about the oral outpatients service,while 1. 70% were dissatisfied or extremely dissatisfied. For ed ucation degree and medical treatment charge pays way and the oral outpatient medical service total satisfaction one way anova,the differences were statistically significant(P-<0. 05). The total satisfaction degree in primary and the junior high school group on oral outpatients medical service was significantly lower than that in the illiteracy group,the undergraduate and postgraduate group; while the total satisfaction degree in commercial medical insurance group was significantly higher than that in the social basic medical in surance group and the group at one s own expenses. Conclusion The overall evaluation of Chongqing oral outpatient medical service satisfaction is better. We still need further to improve service measures to meet its social evaluation.关键词
口腔医学/门诊医疗/患者满意度/问卷调查Key words
stomatology/ambulatory care/patients satisfaction/questionnaires引用本文复制引用
卿尚兰,宋锦璘 ,季平,刘雄..589例重庆市口腔门诊患者医疗服务满意度的调查研究[J].重庆医学,2012,41(26):2722-2724,3.基金项目
重庆市医学重点学科建设经费资助项目[渝卫科教(2009)67号]. （2009）
