中国医学伦理学2012，Vol.25Issue(2)：174-176,3.
利益相关者视角下的公立医院满意度评价
Evaluation on Satisfaction Degree in Public Hospital from the Point of View of Stakeholder
摘要
Abstract
Based on the stakeholder theory, the paper analyzed the hospital medical behavior stakeholders, explained the satisfaction evaluation scope, namely the internal satisfaction and external satisfaction evaluation, and the evaluation methods, which includes direct evaluation and indirect evaluation, combination of short -term and long -term, qualitative and quantitative analysis, and so forth. Finally, constructing the satisfaction of evaluation system for public hospital medical behaviors was put forward.关键词
公立医院/利益相关者/满意度评价/公共服务体系/基本医疗服务/社会公益性Key words
Public Hospital/ Stakeholder/ Evaluation on Satisfaction Degree/ Public Service System/ Basic Medical Services/ Social and Public Welfare分类
医药卫生引用本文复制引用
于莹,高原,姜淼..利益相关者视角下的公立医院满意度评价[J].中国医学伦理学,2012,25(2):174-176,3.
