中国药业2012，Vol.21Issue(11)：44-45,2.
门诊药房服务满意度调查表的设计与应用
Design and Application of Questionnaire of Satisfaction in Outpatient Pharmacy Service
杨秀丽 1郑造乾 1袁雍1
作者信息
- 1. 浙江省立同德医院,浙江杭州 310012
- 折叠
摘要
Abstract
Objective To study the present status of our pharmaceutical service for further improving ihe service quality of outpatient pharmacy. Methods To design the hospital outpatient pharmacy service satisfaction questionnaire and to conduct the questionnaire survey on 400 outpatients in our hospital by the convenient sample method. Meanwhile, the reliability of questionnaire was tested. Results We recovered 380 valid questionnaires with the effective recovery rate of 95%. The outpatients scored the satisfaction on the waiting time, sequence and convenience for taking medicines, and the activity of pharmacist service. Conclusion By designing ihe questionnaire, hospital is convenient to find out the existing questions in the pharmaceutical service and beneficial for continuously improving the service quality of the outpatient pharmacy.关键词
门诊药房/满意度调查表/药学服务Key words
outpatient pharmacy/ satisfaction questionnaire/ pharmacy service分类
医药卫生引用本文复制引用
杨秀丽,郑造乾,袁雍..门诊药房服务满意度调查表的设计与应用[J].中国药业,2012,21(11):44-45,2.
