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星级饭店基层员工满意度提升策略研究——以株洲市星级饭店为例

刘中艳 肖芳 王冷

湖南工业大学学报:社会科学版2012,Vol.17Issue(4):67-71,5.
湖南工业大学学报:社会科学版2012,Vol.17Issue(4):67-71,5.

星级饭店基层员工满意度提升策略研究——以株洲市星级饭店为例

Analysis on the Satisfaction Promotion Strategy of the Junior Staff in Star Hotels ---Example of Star Hotels in Zhuzhou City

刘中艳 1肖芳 1王冷1

作者信息

  • 1. 湖南工业大学商学院,湖南株洲412007
  • 折叠

摘要

Abstract

Series of questions, such as unreasonable scheduling system, low pay and benefits, inefficiency training, limited leadership and management level, poor working conditions, weak enterprise culture, will result in lob satisfaction of junior staff in star hotels. In order to enhance junior employee satisfaction in star hotels, some effective means, such as taking a flexible working system, establishing a scientific remuneration system, enhancing vo- cational training, improving leaders'management level, providing good environment, and strengthening the enterprise culture, wilt be adopted.

关键词

星级饭店/基层员工/满意度/提升策略

Key words

star hotels/junior employees/satisfaction/promotion strategy

分类

管理科学

引用本文复制引用

刘中艳,肖芳,王冷..星级饭店基层员工满意度提升策略研究——以株洲市星级饭店为例[J].湖南工业大学学报:社会科学版,2012,17(4):67-71,5.

基金项目

湖南省哲学社会科学基金一般项目 ()

湖南工业大学教改重点项目 ()

湖南工业大学学报:社会科学版

OACHSSCD

1674-117X

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