中国医疗设备2012，Vol.27Issue(8)：31-32,27,3.DOI:10.3969/j.issn.1674-1633.2012.08.007
医院检查业务流程优化的思考
Thinking About Hospital Business Process Optimization
郭志旭 1陈金雄1
作者信息
- 1. 南京军区福州总医院计算机应用与管理科,福建福州350025
- 折叠
摘要
Abstract
Objective Taking patients as the center, to optimize the existing examination business process, increase the patient's value-added services, reduce patient queuing time and visiting time. Methods Analyzed the present situation and the question of current hospital examination business process, and put forward a series of optimization methods in view of the existing problems. Results Through optimization of current examination business process, reduced the inactive mobile and queuing time of patients and shortened the waiting time, a reasonable allocation of hospital resources and improved working efficiency were achieved. Conclusion Optimizing the examination business process is imperative. It is an efficient solution about difficulties of medical.关键词
流程优化/检查预约中心/客户关系管理/自助服务Key words
process optimization/ examination reservation center/ customer relationship management/ self-service分类
医药卫生引用本文复制引用
郭志旭,陈金雄..医院检查业务流程优化的思考[J].中国医疗设备,2012,27(8):31-32,27,3.
