中国医学装备2013，Vol.10Issue(1)：71-73,3.
医院智能语音客户服务系统的创新研究与应用示范
Innovation research and application demonstration on hospital intelligent speech customer service system
摘要
Abstract
To explore and innovate with the aid of the achievement of modern speech information technology development, in order to improve speech service level and capability on customer service system, to give patients access to new digital service experience, while reducing the operation cost of it. In a highly integrated electronic medical record system and the medical information system as the foundation, based on the speech recognition and speech synthesis technology to set up a concurrent intelligent speech service system with computer automatic answering and automatic event handling. The system has the uplink speech recognition service function, but also have a downlink speech active service function, at the same time can identify gender and client identification based on audio fingerprinting technology , which can be also used for services as making an appointment, recall, remind, panic value warning, satisfaction surveys, and customer advisory. The system with higher intelligent degree, strong service functions, unique service mode, lifelike customer experience, has a good application prospect both inside and outside the industry.关键词
数字化医院/客户服务系统/智能语音系统/语音识别/语音合成Key words
Digital hospital/ Customer service system/ Intelligent speech system/ Speech recognition/ Speech synthesis分类
医药卫生引用本文复制引用
沈崇德,童思木..医院智能语音客户服务系统的创新研究与应用示范[J].中国医学装备,2013,10(1):71-73,3.基金项目
无锡市科技发展基金(CSZ00719)"数字化条件下医院‘人性化'服务体系构建的创新研究与应用示范" （CSZ00719）
