国际医药卫生导报2013，Vol.19Issue(1)：139-141,3.DOI:10.3760/cma.j.issn.1007-1245.2013.01.056
护理不良事件无惩罚性主动报告管理系统对提高病人满意度的作用
Role of non-punitive management system for initiative report on nursing adverse events in the improvement of patient satisfaction
摘要
Abstract
Objective To investigate the role of non-punitive management system for initiative report of nursing adverse events in the improvement of patient satisfaction.Methods We encouraged nursing staff to report adverse events initiatively ; meanwile,we noted the amount of nursing adverse events from the patients by questionnaires and telephone follow-ups.The nurses reported nursing adverse events initiatively would not receive punishment; nursing mistakes were and identified by focusing on the system and process.We created sharing culture and share the mistakes openly.Those who concealed nursing adverse events would be punished severely.Results Since the establishment of non-punitive management system for initiative report of nursing adverse events in 2008,the number of initiative reports of nursing adverse events has been increasing each year,from 49 in 2008 to 103 in 2011 (P＜0.05).Patient satisfaction has been increasing annually,with an increasing rate of 93.1％ in 2008 to 98.4％ in 2011 (P＜0.05) ; while the number of adverse events associated with nurse responsibility has been declining,from 10 in 2008 to 2 in 2011 (P＜0.05).There was a significant statistical difference (P＜0.05).Conclusions Non-punitive management system for initiative report of nursing adverse events can effectively reduce the number of adverse events associated with nurse responsibility,improve patient satisfaction,and promote nursing quality,achieving results of better service and patient satisfaction.关键词
护理不良事件/无惩罚报告系统/护理管理Key words
Nursing adverse events/Non-punitive reporting system/Nursing administration引用本文复制引用
袁湘瑜,何妙珠..护理不良事件无惩罚性主动报告管理系统对提高病人满意度的作用[J].国际医药卫生导报,2013,19(1):139-141,3.
