国际医药卫生导报2013，Vol.19Issue(3)：421-422,2.DOI:10.3760/cma.j.issn.1007-1245.2013.03.048
基层医院妇产科护患纠纷原因分析和防范措施
Causes of nurse-patient disputes at the department of obstetrics and gynecology in primary hospitals and the precaution measures
摘要
Abstract
Objective To explore the causes of nurse-patient disputes in the department of obstetrics and gynecology and to establish preventive measures.Methods 21 cases of nurse-patient disputes happened at the department of obstetrics and gynecology in our hospital during the period of January 2009 to July 2012 were retrospectively analyzed.The major causes of nurse-patient disputes were analyzed and the reform measures for nursing were established.Results 12 of the 21 cases of nurse-patient disputes were due to poor communication skills in nurses,four were caused by lack of legal awareness in nurses,four were due to poor professional skills,and the remaining one was caused by an intern nurse.Conclusions There various causes of nurse-patient disputes in the department of obstetrics and gynecology.Nurses shoult strengthen legal awareness,improve service attitude and professional level; and intern management of intern nurses needs to be regulated.关键词
妇产科/护患纠纷/防范Key words
Department of obstetrics and gynecology/ Nurse-patient disputes/ Prevention引用本文复制引用
陈建华,李华喜,武秀娟..基层医院妇产科护患纠纷原因分析和防范措施[J].国际医药卫生导报,2013,19(3):421-422,2.
