中国全科医学2013，Vol.16Issue(13)：1477-1480,4.DOI:10.3969/j.issn.1007-9572.2013.05.008
"政办政管"模式下东莞市社区卫生服务利用者的满意度评估
Satisfaction of Community Health Services Users in Dongguan City under the Mode of "Official Politics"
李嘉琪 1王培席 1卢楚虹1
作者信息
- 1. 510182,广东省广州市,广州医学院公共卫生学院
- 折叠
摘要
Abstract
Objective To investigate the satisfaction status of the community health services ( CHS ) users and its influencing factors under the mode of " Official Politics" in Dongguan City. Methods A CHS center in Dongguan City where " Official Politics" had been implemented was selected as the subject. The intercept survey method was taken to investigate the satisfaction of 360 people who applied the services in the CHS center with self - made satisfaction questionnaire constructed based on American Customer Satisfaction Index ( ACSI ) . Results The index of patients' overall satisfaction on CHS was 74. 18. Multivariate Logistic regression analysis showed that the main factors influencing the overall satisfaction were the perceived value, users' expectations and perceived quality ( OR = 11.401, 8.671, 7.525 ) . Conclusion The main factors influencing the overall satisfaction were the perceived value, users' expectations and perceived quality. The CHS organization should focus on the factors influencing the CHS users' satisfaction, try to improve the service level, and realize the function of " six in one" .关键词
社区卫生服务/"政办政管"模式/满意度/美国顾客满意度指数模型Key words
Community health services/ " Office politics " mode/ Satisfaction/ American customer satisfaction index分类
医药卫生引用本文复制引用
李嘉琪,王培席,卢楚虹.."政办政管"模式下东莞市社区卫生服务利用者的满意度评估[J].中国全科医学,2013,16(13):1477-1480,4.
