护理与康复2013，Vol.12Issue(4)：315-317,3.DOI:10.3969/j.issn.1671-9875.2013.04.005
住院患者与家属对医疗服务满意度的差异性分析
Difference analysis on medical service satisfaction between inpatients and their families
董佩芳 1叶小云 1王华芬 1金静芬 1王惠琴1
作者信息
- 1. 浙江大学医学院附属第二医院,浙江杭州,310009
- 折叠
摘要
Abstract
Objective To compare the difference on medical service satisfaction between inpatients and their families and analyze the reason. Method Investigate 296 inpatients and 280 of their families by self-designed questionnaire on medical service satisfaction and analyze the result. Result There is no significant difference on admission service, environment of wards, diet, exam/therapy procedures, private problems and general evaluation between inpatients and their family. Inpatients7 total satisfaction and satisfaction on nurses, doctors, visitors and discharge service arc higher than their families'. The difference is significant. Conclusion Families7 medical service satisfaction is lower than inpatients7. Both inpatients7 and their families7 satisfaction should be paid attention to during medical service to win a good reputation.关键词
患者/家属/医疗服务/满意度Key words
Patients/ Family/ Medical service/ Satisfaction分类
医药卫生引用本文复制引用
董佩芳,叶小云,王华芬,金静芬,王惠琴..住院患者与家属对医疗服务满意度的差异性分析[J].护理与康复,2013,12(4):315-317,3.
