中国全科医学2013，Vol.16Issue(16)：1844-1846,3.DOI:10.3969/j.issn.1007-9572.2013.06.008
北京市西城区社区卫生服务患者满意度影响因素研究
Influencing Factors of Patients′ Satisfaction with Community Health Services in Xicheng District of Beijing
冯时 1李薇 2路孝琴1
作者信息
- 1. 100069北京市,首都医科大学全科医学系
- 2. 北京市西城区社区卫生服务管理中心
- 折叠
摘要
Abstract
Objective To investigate the influencing factors of patients' satisfaction with community health services in Xicheng District of Beijing. Methods Continuous sampling was used to select patients visiting the community health center/station and residents encountered in November 2011. The subjects were surveyed with questionnaire on demographics, medical insurance, and satisfaction with community health service. Results The overall satisfaction rate was 95. 9% ( 940/980 ). The logistic regression analysis results showed that factors influencing patients' satisfaction included medical environment, doctor's professional level, opening hours, types of drugs, geographic location, and doctor's explanation of the illness ( P <0. 05 ) . Conclusion The patients in Xicheng District have a relatively high satisfaction rate with the community health services, but there is still room for improvement. Government officials should take measures to address the major problems indicated by the influencing factors so as to promote sustainable development of the local community health services.关键词
社区卫生服务/满意度/影响因素/Logistic回归分析Key words
Community health services/ Satisfaction/ Influencing factors/ Logistic regression analysis分类
医药卫生引用本文复制引用
冯时,李薇,路孝琴..北京市西城区社区卫生服务患者满意度影响因素研究[J].中国全科医学,2013,16(16):1844-1846,3.
