中国药房2013，Vol.24Issue(25)：2347-2349,3.DOI:10.6039/j.issn.1001-0408.2013.25.16
开展品管圈活动提升我院门诊药房药学服务品质化管理的实践
Improvement of Pharmaceutical Care Quality Management in Outpatient Pharmacy of Our Hospital by QCC
王海莲 1姜德春 1任雷涛 1王雅葳 1郭红 1刘荣 1李通 1闫素英1
作者信息
- 1. 首都医科大学宣武医院药剂科,北京100053
- 折叠
摘要
Abstract
OBJECTIVE:To improve pharmaceutical care quality management in outpatient pharmacy by Quality control circle (QCC).METHODS:All pharmacists in outpatient pharmacy of western medicine participated in QCC.The distribution circle set two handbooks,one was handbook for pharmacists dispensing skills,the other was handbook for outpatient prescription problems analysis; the study and written examination were organized among outpatient pharmacists to improve the skills.The dispensing circle set handbook for confusable drug appearance for pharmacists to improve accuracy of drug dispensing,and dispensing error could be reduced by pharmacy location transformation and organizing experience sharing meeting,etc.Research circle effectively intervened in unreasonable prescription through improving communication skills of doctor and the patient.The prescriptions of elderly patients were analyzed statistically before and after QCC to evaluate and compare visible achievement.RESULTS:The distribution circle improved audit rate of unreasonable prescription after QCC,increasing by 22.8％; the dispensing circle reduced drug dispensing error rate,reducing by 64％; the success rate of research circle intervening in unreasonable prescription increased from 21％ to 72 ％.CONCLUSIONS:QCC contributes to the complete improvement of pharmaceutical care in outpatient department.关键词
品管圈/门诊药房/药学服务/发药圈/调配圈/科研圈Key words
Quality control circle/ Outpatient pharmacy/ Pharmaceutical care/ Distribution circle/ Dispensing circle/ Research circle分类
医药卫生引用本文复制引用
王海莲,姜德春,任雷涛,王雅葳,郭红,刘荣,李通,闫素英..开展品管圈活动提升我院门诊药房药学服务品质化管理的实践[J].中国药房,2013,24(25):2347-2349,3.
