中国药业2013，Vol.22Issue(12)：115-116,2.
2010年至2011年我院门诊药患纠纷的调查分析
Survey and Analysis of Drug-Patient Disputes in Hospital Outpatient Pharmacy druing 2010-2011
庞素秋 1王国权 1谢奇恩 1杨薇薇 1黄美蓉 1林福林1
作者信息
- 1. 中国人民解放军第180医院药学科,福建泉州 362000
- 折叠
摘要
Abstract
Objective To reduce the drug-patient disputes for increasing the quality of pharmaceutical service and the pharmacist' s ability to handle the drug-patient disputes.Methods The whole drug-patients disputes registered in the pharmacy department in the recent 2 years were collected and analyzed on the work nature of the outpatient pharmacy and the causes leading to the drug-patients disputes.The pertinent resolve methods were provided.Results and Conclusion The drug-patient disputes are caused by various factors.But establishing strict management system and the operating specification,continuously increasing the pharmacist' s professional level and improving the service attitude can prevent and reduce the drug-patient disputes.关键词
门诊药房/药患纠纷/药学服务Key words
outpatient pharmacy/ drug-patient disputes/ pharmaceutical care分类
医药卫生引用本文复制引用
庞素秋,王国权,谢奇恩,杨薇薇,黄美蓉,林福林..2010年至2011年我院门诊药患纠纷的调查分析[J].中国药业,2013,22(12):115-116,2.
