情报杂志Issue(3)：182-186,5.DOI:10.3969/j.issn.1002-1965.2014.03.034
公共图书馆服务质量评价模型构建与应用研究--基于Insync Surveys的视角
The Construction and Application Research of Public Library Service Quality Evaluation Model -Based on the Perspective of Insync Surveys
摘要
Abstract
Reference the Insync Surveys evaluation tools, combining with the characteristics of public library,then construct the public li-brary service quality evaluation model with six dimensions and twenty-five indicators. Put eight domestic public libraries as the research object, after researching data and verifying effectiveness of the evaluation model, use Insync Surveys' attention / satisfaction measurement tool to evaluate public library service quality, identify service focus and items which need to be improved. Such conclusions could provide a certain reference and experience for further exploring on public library service quality influencing factors and improved strategies.关键词
Insync Surveys/公共图书馆/服务质量/质量评价Key words
insync surveys/public library/service quality/quality evaluation分类
社会科学引用本文复制引用
施国洪,徐宁..公共图书馆服务质量评价模型构建与应用研究--基于Insync Surveys的视角[J].情报杂志,2014,(3):182-186,5.基金项目
教育部人文社会科学基金一般项目“公共图书馆服务质量评价模型及方法研究”(编号:11YJA870021) （编号:11YJA870021）
国家社会科学基金一般项目“移动图书馆服务质量影响因素与提升策略研究”(编号:13BTQ029)。 （编号:13BTQ029）
