中国医疗设备Issue(12)：101-103,3.DOI:10.3969/j.issn.1674-1633.2013.12.035
提高医疗设备售后服务质量对策的探讨
Study on Solutions to Improve the Medical Equipment After-Sales Service
郁苏娟 1许锋 1田金 1蒋昌松1
作者信息
- 1. 北京大学第三医院医学工程处，北京100191
- 折叠
摘要
Abstract
Excellent after-sales service contributes signiifcantly to good running condition of medical equipment which has been working as an essential tool in clinical diagnosis and treatment. It has become a matter of the utmost urgency for the department of medical engineering to explore the solutions to strengthen the management of medical equipment after-sales service. With the method of fishbone diagram analysis, this paper studies the indexes of evaluation of medical equipment after-sales service and analyzes some main factors including the operation rate, service response and maintenance efifciency, service price and training for engineers in the hospital. Moreover, this paper provides a quantitative basis for deciding the rationalization of warranty purchasing. As a consequence, the operation rate of medical equipment can get increased and management of medical equipment after-sales service is standardized.关键词
医疗设备/售后服务/鱼骨图分析法/评价指标/服务响应Key words
medical equipment/after-sales service/ifshbone diagram analysis/evaluation index/service response分类
医药卫生引用本文复制引用
郁苏娟,许锋,田金,蒋昌松..提高医疗设备售后服务质量对策的探讨[J].中国医疗设备,2013,(12):101-103,3.
