摘要
Abstract
Objective the details of management services through the examination process, improve the service quality of physical examination. Method:analysis of the main problems existing in the physical flow of customers. Results:the medical service quality, physical quantity and customer satisfaction rises year by year. Conclusion:the physical examination center through the management of the implementation details of services, improve customer satisfaction, quality department personnel to improve competitiveness, Department of social and economic benefits have also been further improved.关键词
细节管理/健康体检/服务Key words
Details management/Health examination/Services
