摘要
Abstract
the Shanghai Hospital of Traditional Chinese Medicine for innovation of hospital services, enhance patient satisfaction rate, combined with the third party platform China bank, joint development of outpatient "one-stop service" launched outpatient "one-stop self-service system". Since 2010, 11 month operation result very good, but I stil in the promotion and found the fol owing problems need to be further improved, including patients, risk the integrity of the confusion. In the future wil be on the existing basis, the development of "pre stored value" with "first diagnosis and treatment, post paid" both optimal combination mode. Implementation of medical insurance card can recharge and registered in the cooperative bank ATM machine, online registration transactions. And the corresponding with the development of telephone, SMS remind Fol ow-Up Services, extension services, improve service quality.关键词
中医医院/一站式自助服务/门诊Key words
TCM Hospital/One-stop service/Outpatient
