中国卫生资源Issue(6)：402-404,3.
医院后勤外包服务动态监控体系的建立和应用成效
The establishment and application of a dynamic monitoring system of hospital logistics outsourcing services
摘要
Abstract
This paper described the status of the hospital logistics outsourcing and introduced experiences in hospital logistics outsourcing. Dynamic monitoring model,the grading service coordination mechanisms and 5GAP model used for reforming logistics services had been implemented and better results were achieved. Data obtained by third-party monitoring showed satisfaction had been improved significantly. Hospital logistics administrators implemented dynamic and orderly regulation of service providers. Both sides coordinated in a smooth,highly efficient and stable operation.关键词
后勤外包/动态监控/服务协调机制/服务质量差距模型Key words
service outsource/dynamic monitoring/service coordination mechanisms/5GAP model分类
医药卫生引用本文复制引用
戴小亚,文志林..医院后勤外包服务动态监控体系的建立和应用成效[J].中国卫生资源,2013,(6):402-404,3.基金项目
复旦大学后勤研究院科研基金资助项目（2011）；上海市医院管理研究基金局级课题基金资助项目（2012020）。 （）
