国际医药卫生导报2015，Vol.21Issue(4)：580-583,4.DOI:10.3760/cma.j.issn.1007-1245.2015.04.049
“桥梁文化”在手术室创优质服务活动中的应用探讨
The application of bridge culture in high quality of service in operating room
卜娜分 1邹丹 1薛炳田1
作者信息
- 1. 510370广州,广东省中医院芳村医院手术室
- 折叠
摘要
Abstract
Objective To explore the method of high quality nursing service suitable for nursing characteristics in operation room and its effect.Methods Carried out "bridge" service activities with service characteristics of "love bridge,understanding bridge,convenience bridge,cooperation bridge,rainbow bridge",applied "bridge culture" service concept and standards to nursing work.Compared nursing satisfaction before and after the activity with t test.Result There were statistically significant differences in satisfaction of doctors and patients,occupation identity of nursing staff,nursing quality and comprehensive quality of nurses before and after the activity (P＜0.05).Conclusion "Bridge culture" service can improve satisfaction of doctors and patients,nursing quality,and occupation identity and comprehensive quality of nursing staff.关键词
桥梁文化/优质服务/护理质量/护理管理Key words
Bridge culture/ Quality service/ Nursing quality/ Nursing management引用本文复制引用
卜娜分,邹丹,薛炳田..“桥梁文化”在手术室创优质服务活动中的应用探讨[J].国际医药卫生导报,2015,21(4):580-583,4.
