重庆工商大学学报（社会科学版）Issue(1)：49-55,7.DOI:12.3969/j.issn.1672-0598.2015.01.007
国内外旅游满意度研究综述
Summary of Researches on Tourist Satisfaction Home and Abroad
摘要
Abstract
With the continued development of tourist attractions, the competition in tourism has become increasingly fierce, and how to improve tourist satisfaction has gained the attention of scholars home and abroad. Based on the comprehensive analysis of the concept of tourist satisfaction, influencing factors, index system and models, we have formed systematic cognition of tourist satisfaction;Based on the literature review on employee satisfaction, this paper also points out the achievements and shortages of these research. Through the summary of the research progress in tourist satisfaction home and abroad, the paper shows the existing theoretical research findings of tourist satisfaction are mainly in “tourist satisfaction”and “Tourism enterprise employee satisfaction”, while relatively ignoring the research of "residents" satisfaction in destination. Therefore, much work is yet to be done and deepened.关键词
满意度/旅游业/游客/居民/综述Key words
tourism satisfaction/tourism industry/tourist/residents/summary分类
管理科学引用本文复制引用
黄大勇,陈芳..国内外旅游满意度研究综述[J].重庆工商大学学报（社会科学版）,2015,(1):49-55,7.基金项目
国家社会科学基金项目（11XMZ046）“西部少数民族地区旅游开发地居民满意度实证研究”；教育部人文社会科学重点研究基地项目（11JJD790026）“长江上游典型库区旅游经济发展现状调查与对策” （）
