护理学报Issue(15)：21-23,3.
三级甲等医院门诊护士离职意向调查及影响因素分析
Turnover Intention of Outpatient Nurses in Class III Grade I Hospitals and Its influence Factors
摘要
Abstract
Objective To explore the relationship among internal service quality, job satisfaction and turnover intention of outpatient nurses in class III grade I hospitals. Methods A survey was conducted in 355 new nurses through Survey of Internal Servqual Inventory, Minnesota Satisfaction Questionnaire and Turnover Intention Questionnaire. Results Influence factors of turnover intention included age, work of length, professional title, internal service quality and job satisfaction (P<0.05 or P<0.01); the prediction coefficient of professional title, internal service quality and job satisfaction to turnover intention were statistically significant (P<0.05 or P<0.01). Conclusion Professional title, internal service quality and job satisfaction are significant influence factors of turnover intention.关键词
门诊护士/内部服务质量/工作满意度/离职意向/影响因素Key words
outpatient nurse/internal service quality/job satisfaction/turnover intention/influence factor分类
医药卫生引用本文复制引用
张敏,张平,徐晨..三级甲等医院门诊护士离职意向调查及影响因素分析[J].护理学报,2014,(15):21-23,3.基金项目
广东省哲学社会科学“十二五”规划2012年度学科共建项目 （）
