情报杂志Issue(5)：175-182,8.DOI:10.3969/j.issn.1002-1965.2014.05.032
用户感知视角下的移动位置服务质量要素研究
Quality Elements of Location-Based Services:A User-perceived Perspective
摘要
Abstract
This paper identifies a framework describing the structure and elements of location-based services' quality. Then, a multiple method package including questionnaire, Kano analysis as well as AHP is used to evaluate the elements. By integrating the results, the au-thor argues that the quality of LBS can be evaluated by a scale composed of 7 dimensions, 26 elements in total. Although the results are different, it generally indicates that the factors such as privacy, safety, information quality, ease of use and assurance need the critical pri-ority when dealing with the quality issue. In detail, privacy and safety are the basic elements;meanwhile the factors such as ease of use and empathy are useful tools to establish competitive advantage.关键词
移动位置服务/电子服务/服务质量/Kano模型/层次分析法Key words
location-based service ( LBS)/electronic service/service quality/Kano model/analytic hierarchy process ( AHP)分类
社会科学引用本文复制引用
朱庆华,孙霄凌,曹银美..用户感知视角下的移动位置服务质量要素研究[J].情报杂志,2014,(5):175-182,8.基金项目
江苏省高校哲学社会科学研究重点项目“SSME视角下江苏省创新型电子服务模式与对策研究”(项目编号:2010 ZDIXM022) （项目编号:2010 ZDIXM022）
江苏省普通高校研究生科研创新计划项目“社会化商务社区中消费行为建模与激励机制设计”(CXZZ11_0055)研究成果之一。 （CXZZ11_0055）
