标准科学Issue(3)：84-87,4.DOI:10.3969/j.issn.1674-5698.2014.03.022
浙江服务业顾客满意测评体系构建研究
Analysis on Construction of CSI-System of Service Industry in Zhejiang
摘要
Abstract
Combing the status quo of service industry in Zhejiang, this article proposes a basic thought over the construction of CSI-system of service industry, identifies the level and basic scope of ZFCSI, and proposes planning of design the evaluation for the benefit of carrying out the evaluation of ZFCSI.关键词
顾客满意指数/浙江服务业Key words
CSI/service industry of Zhejiang引用本文复制引用
王胡应,陈怡晨..浙江服务业顾客满意测评体系构建研究[J].标准科学,2014,(3):84-87,4.
