标准科学Issue(1)：63-67,71,6.DOI:10.3969/j.issn.1674-5698.2015.01.015
基于精益六西格玛的公共服务质量标准化研究
Research on Public Service Quality Standardization Based on Lean Six Sigma
摘要
Abstract
Combined with the current situation of public management, the paper applies the Lean Six Sigma in the public administration work, and analyzes the specific process when implementing the lean six sigma management. Taking the municipal civil affairs bureau for an example, the paper selects service quality as the key quality characteristics, establishes the service improvement model based on DMAIC pattern, and looks for the defects in service process for further improvement via data collection and measurement, providing reference for the development of standardization service system.关键词
精益六西格玛/公共服务/服务质量管理/持续改进/标准化Key words
Lean Six Sigma/public service/service quality management/continuous improvement/standardization引用本文复制引用
李佳,周刚..基于精益六西格玛的公共服务质量标准化研究[J].标准科学,2015,(1):63-67,71,6.
