现代医院Issue(4)：123-124,2.DOI:10.3969/j.issn.1671-332X.2015.04.048
走动式管理在门诊管理中的运用
APPLICATION ON WALKING -AROUND MANAGEMENT IN CLINIC MANAGEMENT
刘庆 1彭树兰1
作者信息
- 1. 荆门市第一人民医院 湖北荆门 448000
- 折叠
摘要
Abstract
Objective To analyze the existing problems in the management of outpatient, to change the traditional manage-ment mode and to provide convenience for outpatient medical care.Methods By adopting the establishment of outpatient manage-ment by walking -around team, making the inspection content and quality standards of walking -around management and implemen-ting three class patrol management, We realized the transformation of the traditional outpatient management mode .Results After im-plementing the management by walking around, outpatients'satisfaction were improved and complaints reduced.Conclusion Man-agement by walking around has great effect on meeting the medical needs of patients, improving the quality of clinic service, optimi-zing the management process, and improving the hospital's reputation.关键词
走动式管理/门诊管理Key words
Walking -around Management/Clinic Management引用本文复制引用
刘庆,彭树兰..走动式管理在门诊管理中的运用[J].现代医院,2015,(4):123-124,2.
