中国医疗设备Issue(8)：87-90,4.DOI:10.3969/j.issn.1674-1633.2014.08.027
医疗设备售后服务质量的组织评价方法的讨论与展望
Discussion and Prospect on Evaluation Methods for After-Sales Service Quality of Medical Equipment
摘要
Abstract
In order to strengthen the management of after-sales service of medical equipment, a lot of satisfaction surveys on after-sales service have been carried out in recent years. With the review of satisfaction surveys in Shanghai in the past 5 years, this paper discussed the organization form, evaluation content, evaluation object, respondents and regional settings of these surveys, and explored the development of evaluation methods for after-sales service .关键词
医疗设备/售后服务/满意度调查/评价体系Key words
medical equipment/after-sales service/satisfaction survey/evaluation system分类
医药卫生引用本文复制引用
李斌,汪黎君,郑蕴欣,何德华..医疗设备售后服务质量的组织评价方法的讨论与展望[J].中国医疗设备,2014,(8):87-90,4.基金项目
卫生部医院管理研究所研究课题（NHMR-CE08-001)）。 （）
