医学信息Issue(32)：108-108,109,2.
三甲儿童医院门诊护理细节管理对医患关系的影响
Affect Tertiary Level Children's Hospital Outpatient Care Details of the Management of the Doctor-patient Relationship
李淑萍1
作者信息
- 1. 江西省儿童医院，江西 南昌 330006
- 折叠
摘要
Abstract
Objective Investigate the ef ect of a large children's hospital outpatient care and management of the doctor-patient relationship details. Methods This study used self-made questionnaire on 625 cases of children or their families were anonymous survey. The questionnaire mainly related to nurses, family members and hospital three children, a total of 11 questions. Results Patient identity details of outpatient care af ect patient relationship before six were ranked poor at itude of nurses (97%), basic nursing skil s unskil ed technical operations (94.9%), lack of communication skil s (91.5%), professionalism is not high (81.9%), lack of humane care (75%), poor mental quality (60%) ,Families of children with pediatric medical knowledge of the relevant legal knowledge and understanding is not enough, hospital outpatient department of the hospital environment factors such as poor doctor-patient relationship is af ected. Conclusion Strengthen management can improve patient care details of the families of children with satisfaction, Improve the doctor-patient relationship, Reduce the occur ence of medical disputes.关键词
护理细节管理/医患关系/儿童医院Key words
Care management details/Doctor-patient relationship/Children's Hospital引用本文复制引用
李淑萍..三甲儿童医院门诊护理细节管理对医患关系的影响[J].医学信息,2014,(32):108-108,109,2.
