摘要
Abstract
Objective Through analize the extant and latant factors of nurse-paitent disputrs in emergency department, to duce its occur ence. Methods In Emergency Department of chengdu University af iliated hospital studies nurse-paitent disputrs records for five years. Conclusion The patients of the hospital to expect too much to the hospital, insuf icient of the skil level and quality of services, nurses working pressure in itself is too large, short of a strong awareness of the law in emergency department nurses is the main reason for the dispute lies. Hospital nurses should be strengthening the moral, technical, legal quality, the promotion of nurse-patient groove,so as to reducetheincidence of disputes.关键词
急诊科/护患纠纷/预防Key words
Emergency/Nurse-patient disputes/Prevention
