摘要
Abstract
Sums up the causes of dispute of nurses and patients, including the service at itude, professional knowledge is insuf icient, the nursing staf , etc., put forward the corresponding nursing countermeasures, including self comprehensive quality, strengthening professional ethics accomplishment, learn the perspective-taking, etc. Reduce the dispute of nurses and patients, improve the quality of nursing service, make the nurses emotional stability, work ef iciency.关键词
护患纠纷/原因分析/护理对策Key words
Dispute nurses and patients/Reason analysis/Nursing countermeasures
