中国农业教育Issue(6)：91-95,5.
高校图书馆服务接触研究与改进
Research and Improvement of University Library Service Encounter
摘要
Abstract
The study of university library service encounter helps to attain higher user satisfaction.This paper firstly analyzes the relationship between service encounter's connotation and its three elements. Then the paper studies the user satisfaction degree in the service encounter process.Finally, the paper proposes some detailed improvement strategies for university library service encounter from different perspectives, such as service planning management, critical moment management, service innovation, service feedback and remediation and new technologies utilization.关键词
图书馆/服务接触/高校Key words
Library/Service Encounter/University分类
社会科学引用本文复制引用
李立..高校图书馆服务接触研究与改进[J].中国农业教育,2014,(6):91-95,5.基金项目
南京农业大学中央高校基本科研业务费--人文社会科学研究基金资助项目（SK2014031）；全国高校文科学报研究会编辑学资助项目 （）
