中国全科医学Issue(2)：231-235,5.DOI:10.3969/j.issn.1007-9572.2015.02.027
基层医疗机构出院病人满意度评价量表的制定
Formulation for Satisfaction Evaluation Scale of the Discharged Patients from the Primary Medical Institutions
摘要
Abstract
Objective To formulate an index system suitable for evaluating the satisfaction of patients discharged from the primary medical institutions in Henan Province. Methods Making reference to the satisfaction survey table commonly used in the world,and literature review home from 2000 till now and using focus group discussion expansion method and interview method,item pools were developed and then sented the preliminary evaluation questionnaire by mail or E - mail to experts. The final satisfaction index system was determined through 3 rounds of Delphi method and so the survey questionnaire was formulated. The method of combining Delphi and analytic hierarchy process(AHP)was used to determine the weight,which was calculated by Yaahp software;SPSS 18. 0 statistical software was used to assess its reliability and validity. Results After three rounds of expert consultation,5 first class indicators and 32 second class indicator were determined. The consistency ratios between the first indicators and the second indicators were all < 0. 1;the positive coefficients of the experts in the 3 rounds were higher than 85% ;the overall expert authority coefficient was 0. 84;the variation coefficient of expert while consulting the second class indicators was 0. 021 - 0. 150;the Kendall coefficient of concordance was 0. 4 - 0. 5;which indicated higher reliability of the expert consultation. The Questionnaire total Cronbach ˊs alpha coefficient was 0. 941;the intra - class correlation coefficients (ICCs)of test - retest reliability were all≥0. 95;the common degrees of each evaluation index factor regarding construct validity were all≥0. 4;factor analysis showed that 6 factors explained 70. 77% of the total variance. Conclusion The evaluation scale formulated in this research has a higher expert reliability degree with better reliability and validity,so it can serve as a useful investigation tool for the discharged patientsˊ satisfaction with the service quality of the primary medical institutions.关键词
病人满意度/基层医疗机构/问卷调查Key words
Patient satisfaction/Primary medical institutions/Questionnaires分类
医药卫生引用本文复制引用
吴辉,丁宇,赵香梅,张合喜..基层医疗机构出院病人满意度评价量表的制定[J].中国全科医学,2015,(2):231-235,5.基金项目
河南省教育厅人文社会科学研究规划项目 （）
