中国全科医学Issue(16)：1905-1908,4.DOI:10.3969/j.issn.1007-9572.2015.16.009
基于潜在剖面分析的广州市社区卫生服务居民满意度研究
Satisfaction Degree of Residents on Community Health Service in Guangzhou Based on Latent Profile Analysis
摘要
Abstract
Objective To investigate the satisfaction degree of residents on community health service in Guangzhou, and to explore its influencing factors. Methods In November 2010,We randomly sampled 55 community health service centers in Guangzhou,With a sampling proportion of 40% in all districts and conunty-level cities of Guangzhou. And We sampled 50 to 55 residents from each of the 55 community health centers and enrolled all together 2 992 residents. A self-designed questionnaire Was employed to survey the subjects. A latent profile analysis Was conducted to classify the subjects. According to the survey results,We analyzed the satisfaction scores of different categories of residents on various items of community health service and investigated the influencing factors for community health service centers. Results The subjects Were classified into five categories,including being very satisfied, satisfied, generally satisfied, barely satisfied and unsatisfied. The numbers of residents in each catergory Were 321 ( 10. 7%),1 107 ( 37. 0%),805 ( 26. 9%),160 ( 5. 4%) and 599 ( 20. 0%) respectively. The five categories of residents Were decending in the average satisfaction score of various items. And the distribution of satisfaction score in various items Was basically the same for the five categories of subjects. The satisfaction score of site accessibility Was high,While satisfaction scores for total expense and medical facility Were loW. The Logistic regreession analysis shoWed that age and payment method had significant influence on the satisfaction degree of residents on community health service. Conclusion The residents in Guangzhou hold a high satisfaction degree on community health service,especially for site convenience,While total expense should be controled and medical facility sholuld be promoted. Age and payment methods are influencing factors for the satisfaction degree of residents on community health service.关键词
社区卫生服务/病人满意度/潜在剖面分析Key words
Community health services/Patient satisfaction/Latent profile analysis分类
医药卫生引用本文复制引用
张瑛,靳娟,黄玮,赵丽,卜涛,张岩波,李丽霞,郜艳晖..基于潜在剖面分析的广州市社区卫生服务居民满意度研究[J].中国全科医学,2015,(16):1905-1908,4.基金项目
广东省科技厅社会发展领域科技计划项目 （）
