摘要
Abstract
Objective:To carry out the service in the oncology by medical volunteers, provide more comprehen-sive and intimate quality nursing services guidance with nursing staff together for cancer patients. Methods:Making the medical volunteers service application system, service process and service standards. According to the patients to nursing job satisfaction questionaire by a third party, through telephone follow-up forms, carry out the satisfac-tion survey. Combined with their own advantages of TCM medical volunteers, to carry out the diet instruction, psy-chological counseling, massage, warm room service, telephone return services such as ward, score of life quality of tumor patients on admission and after the volunteer service. Results:Ward accompanying rate dropping, increasing patient satisfaction with nursing service, improving the degree of identification of volunteer service, tumor patients and improving the quality of life, and is conducive to building a perfect medical students social practice platform. Conclusion:Volunteer services improve the quality of nursing service, cultivating a correct outlook on life, values and morality of medical volunteers, strengthening medical volunteer service consciousness, achieving win-win for patients, departments, volunteers.关键词
志愿者服务/肿瘤科/优质护理/满意度Key words
Volunteer Service/Oncology Department/High Quality Nursing/Satisfaction Degree分类
医药卫生
