中国医药科学Issue(15)：120-122,131,4.
细节管理在提高血库工作质量中的应用
Application of detail management on improving the quality of blood transfusion department
付昕 1马春玲 1陈艳清 1李婉葵 1符宏建1
作者信息
- 1. 广东省东莞市塘厦医院检验科，广东东莞523721
- 折叠
摘要
Abstract
Objective To analyze the application of detail management to improve the quality of work in blood transfusion department. Methods The data of blood transfusion from January 2012 to December 2013, blood transfusion department quality information in 2012 as control group(without the use of details management), but the work quality information in 2013 as the study group(the detail management), comparative analysis of the work quality(including blood quality work flow score, clinical optimal blood transfusion rate and the rate of adverse transfusion reaction), the mastery of the knowledge about blood transfusion as well as the satisfactory of the medical staff and patients for two groups. Results Before and after the details of management for quality scores, were (6.39±1.27),(8.32±0.91); clinical optimal blood transfusion rates were 61.88%,84.01%;because of transfusion induced adverse reaction rates were(3.96%, 1.73%);the doctors and nurses' knowledge about blood transfusion rates were 78.33%, 95.00%; the patients' knowledge about blood transfusion rates were 26.72%, 84.17%; the doctors and nurses' satisfaction were(69.22±11.86),(85.62±10.39); patient satisfaction was(73.80±10.05),(86.61±7.48). Management before and after the data with statistical difference(P < 0.05). Conclusion The detail management would be capable of helping improve the quality of blood transfusion department work, enhance the optimal clinical blood use, reduce the occurrence of the adverse transfusion reaction and improve the understanding of blood transfusion knowledge and patients' also medical staffs' satisfaction.关键词
细节管理/血库/工作质量/满意度Key words
Detail management/Department of blood transfusion/Quality/Satisfaction分类
医药卫生引用本文复制引用
付昕,马春玲,陈艳清,李婉葵,符宏建..细节管理在提高血库工作质量中的应用[J].中国医药科学,2014,(15):120-122,131,4.
