中国医药科学Issue(9)：186-188,3.
差异化服务战略在我院的实施与发展建议
Suggestion on implementation and development of differentiated service strategy in our hospital
李琪 1林太杰 1吴小南2
作者信息
- 1. 福建医科大学孟超肝胆医院 福州市传染病医院，福建福州 350025
- 2. 福建医科大学，福建福州 350001
- 折叠
摘要
Abstract
Medical and health service has been greatly developed with the reformation of medical and health system, which improve medical service level and significantly improve people's healthy conditions. However, problems has been found in the reformation, especially the problems of "high cost and difficulty of getting medical treatment", which leads to escalating doctor-patient conflict and "hurting medical staff”incidents, making hospital under great pressure. As a result, the focus point of modern hospital management is to look for the development strategies of improving medical service quality and level. This paper analyzes implementation of differentiated service strategy in our hospital from the aspects of quality improvement, unimpeded complaint and optimization flow based on introducing differentiated service, and suggestion on future development was put forward.关键词
差异化服务战略/实施现状/发展建议Key words
Differentiated service strategy/Implementation situation/Development suggestion分类
医药卫生引用本文复制引用
李琪,林太杰,吴小南..差异化服务战略在我院的实施与发展建议[J].中国医药科学,2015,(9):186-188,3.
