检验医学与临床Issue(17)：2551-2553,3.DOI:10.3969/j.issn.1672-9455.2015.17.027
老年人群门诊体检服务质量优化方法探讨
Study on optimization methods in elderly outpatient physical examination service quality
孙静 1韩晓琪1
作者信息
- 1. 中国人民解放军总医院南楼保健科，北京 100853
- 折叠
摘要
Abstract
Objective To improve the quality of outpatient physical examination services in the elderly popula‐tion .Methods To analyze the factors influencing the quality of elderly population outpatient and to formulate the management measures for improving the service quality .Each 96 cases of outpatient medical examination before and after the service quality improvement were performed the retrospective analysis on the examination time ,examination results approval rate ,satisfaction of physical examination quality ,physical examination discomfort and nurse‐patient disputes cases number .Results The examination time before improvement was (183 .9 ± 13 .2)min ,which after im‐provement was (109 .3 ± 15 .1)min ,the difference was statistically significant (P<0 .05) .The examination results approval rate after improvement was 95 .8% (92/96) ,which was significantly higher than 86 .46% (83/96) before im‐provement ,the difference was statistically significant (P<0 .05) .The indexes of physical examination quality satis‐faction had statistical differences between the two groups (P<0 .05) .Before improvement ,7 cases of physical exami‐nation discomfort and 4 cases of nurse‐patient dispute occurred;after improvement ,1 case of physical examination dis‐comfort and no case of nurse‐patient dispute occurred;the occurrence rate of physical examination discomfort and nurse‐patient dispute in the study group were significantly lower than those in the control group ,and the difference between the two groups was statistically significant(P< 0 .05) .Conclusion Improving the outpatient examination service quality can effectively reduce the examination time ,increases the examination results approval rate and satis‐faction in elderly people undergoing physical examination ,reduces the incidence of physical examination discomfort and nurse‐patient disputes ,and has significant effect and promotional value .关键词
门诊体检/服务质量/老年人群Key words
outpatient physical examination/service quality/elderly引用本文复制引用
孙静,韩晓琪..老年人群门诊体检服务质量优化方法探讨[J].检验医学与临床,2015,(17):2551-2553,3.
