哈尔滨工程大学学报Issue(7)：933-938,6.DOI:10.3969/j.issn.1006-7043.201301056
制造服务化对企业绩效的影响机制研究
The impact mechanism of the servitization of manufacturing on business performance
摘要
Abstract
There was a shortage of empirical research in the research of servitization change of modern manufactur⁃ing enterprises. Aiming at this shortage, the relation between servitization change of manufacturers and business performance was researched by empirical research method based on the 5th edition International Manufacturing Strategy Survey (IMSS-V) database. The mediation effect of service enhancement and regulation effect of network technology were discussed and tested by the hierarchical regression method. The research results reveal:1) service orientation is positively related to business performance;2) service enhancement has mediation effect on service o⁃rientation and business performance;and 3) for the enterprise having a high level of network technology applica⁃tion, service enhancement is easier to generate positive influence on the return on investment. The service orienta⁃tion for customer may enhance business performance, and thus we should attach importance to network technology during the service change process.关键词
制造服务化/服务导向/服务增强/企业绩效/网络技术/影响机制Key words
servitization of manufacturing/service orientation/service enhancement/business performance/Inter-net application/impact mechanism分类
管理科学引用本文复制引用
李海涛,李华山,田也壮..制造服务化对企业绩效的影响机制研究[J].哈尔滨工程大学学报,2013,(7):933-938,6.基金项目
国家自然科学基金资助项目（71002060）． （）
